Knowledge base/Multi User VoIP/Messaging menu (including voicemail)

How to change your outgoing voicemail message

Robert Weeks
posted this on 8 February 2013, 16:35

Many customers want to customise the outgoing message that is played when they are unavailable, and there are a couple of ways to do this.

Using your control panel

Changing your outgoing voicemail message using your control panel is a two step process. The first is to record or upload your custom message.

Once you have logged into your control panel, click on Voice Prompts. This is the area where all voice messages on your account are stored, including the ones that you use in voice menus and messages before ringing.



To create a new prompt on your account, click Record New Voice Prompt. Enter a descriptive name for the prompt and click Continue.

You now have two methods of adding your recording to the system. Firstly, you can click upload a WAV file if you have recorded the message using your computer using the upload link (more help with this functionality is provided in this article).



Alternatively you can record the file using a telephone. If you are using a VoIP phone, simply dial 188 and enter the nine digit PIN code that you should see alongside your new prompt. Follow the instructions to record your message. It doesn't matter if you use a phone that is not registered to your account, as the PIN code is unique to that new prompt.

If you are using a landline telephone, simply dial 0870 861 6662 and follow the instructions.

If you want to update your message in the future, you can return to this section and either upload a new one, or click Update to replace an existing prompt. This will generate another unique nine digit PIN code to use.

The second step in the process is to assign your new message to your extension. To do this, click on Extensions from the top menu.



Click on the extension you wish to edit and scroll to Voicemail Settings. Use the dropdown box alongside Outgoing Message to select your recorded voice prompt. You may wish to check the Intro Skip box, which will ensure that the message "please leave a message after the tone" is not played.



Click Save to complete the process.

Advanced Configuration

Our voicemail system supports a separate message to be played when your extension is busy and you have switched off call waiting. The only way to customise this message is via your handset. Dial *1 to access your voicemail account, press zero for your voicemail options and then press two to change your busy message.

Please note that by default when using our phone services you will hear that there is a call waiting, and callers will not hear a standard 'engaged tone'.

Therefore if you want to use this busy message you need to manually disable call waiting on your phone. The user documentation for your device should tell you how to do this.

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