Extensions on a Gradwell VoIP account are simply phones, and they allow users to make and receive calls. When you setup an extension, you select an internal number, and these credentials are entered into a VoIP phone or softphone along with a password that we generate for you so that the device will come online so that you can make and receieve calls. You also have the ability to configure other settings on the extension after creating it.
Creating a new extension
Creating a new extension is as simple as selecting Users & Extensions from the Your Phones section located on the top menu of your control panel
From here you can see your existing extensions. You can create new extensions and add new users by clicking on the Add new button in the top-right.
Select an unused internal number on your account and enter a memorable name for the extension. You can change the internal number of the extension from the top right of the screen if you wish. You can also choose to enable voicemail for the extension. Adding an emergency address is also very important to enable the extension to call the emergency services if need be.
Once you click Save your new extension will be created. We automatically generate a strong password that you can use for the extension, and this is displayed after you click save. Please copy this and enter it into your VoIP device.
The details you need to enter onto your VoIP phone will depend on the specific device, however you will generally need to enter the following:
- Account/username: The seven digit extension
- Password: The aforementioned password that is generated in the control panel
- Registrar: sip.gradwell.com
- Outbound proxy (if being used): nat.gradwell.com:5082
When you first create an extension, it will appear in the Standalone section of the screen. The Standalone list is essentially a list of extensions that have not yet been assigned to a User. You can assign the extension to a User and make changes to the configuration of the by clicking on the configuration ‘Cog’ icon to the right of the extension number.
You can then configure the extension as follows…
Here you can change the extension name, email address that receives notifications, edit the emergency address, and reset the extension password.
Here you can set a maximum duration for an outbound call and select the outgoing CLI (telephone number) that will be displayed when you dial out.
The voicemail tab will enable you to configure your voicemail on or off by Choosing Yes or No. You will also need to set the amount of time that your phone will ring before the call goes to voicemail. You can also select or record a new outgoing message for your voicemail. Alternatively, you can use an automated, pre-recorded voicemail greeting by selecting Yes for the 'Please leave a message after the tone' message after your recording? option.
You can also configure voicemail notifications here (as below)
The Audio/Recording tab will allow you to configure a pre-recorded announcement message to be played before your phone(s) start ringing. You can also choose to play music to callers instead of a standard ringing tone when they call you. There is also an option to set up call recording for both inbound and outbound calls.
The Advanced tab will allow you to enable the Hash Transfer feature, allow the extension to be used as a hot desk, and finally, you can divert unanswered calls to another number.