Voice menus allow you to route a call efficiently by the use of key presses. The caller will hear a voice prompt providing them with options, for example to press one for support or two for sales. They will then be transferred to the desired destination automatically.
To get started, select Your Phones then Voice Menus from the top menu of your control panel.
*NOTE* Currently, you will be directed to the legacy control panel in order to record your voice menu.
Please read this article for further instructions on how to create a voice menu.
Once you have configured and saved your voice menu. You can return to the new control panel by clicking on the Gradwell logo in the top left-hand corner.