When you transfer a domain name to us there is an overlap of service between your old ISP and your new ISP. This document attempts to explain how that overlap works.
Please note - if you wish to transfer a Gradwell-hosted domain to another customer then please read this article.
Firstly, there are two stages to transferring a domain. Transferring control of that domain name and changing the name servers.
For a Nominet domain, you must change the tag to "GRADWELL".
For a com/net/org domain we will initiate a registry transfer to Tucows/OpenSRS.
When these actions have completed we will be able to make changes to your domain's name servers.
Nominet transfers can be completed same day (it's up to you, and your leaving ISP to release the domain, our end is 100% automated). InterRegistry Transfers usually take about a week. Note, if you can get your current ISP/registry to change the name servers for the domain, we can start hosting it sooner, but we do prefer to do the transfer first.
Once the transfer is completed, we can change the name servers. Note, a transfer does not change a domain's name servers. Again, we'll tell send you an email when the transfer has completed, inviting you to go to our control panel and request the modification. We will complete this the same day and then we will be hosting your domain name within 12 hours.
DNS information has "time to live" (TTL) values attached to each record and therefore DNS information is cached in name servers around the world. Generally, TTL values are approximately one week. This means that if, for example, a microsoft.com employee sent you an email, his mail server would remember the ip address of your mail server for one week. At the end of the week it would expire it, and look it up again. It may look it up more frequently of course, if for example, the machine got reloaded. Similarly, if you use an ISP's web cache, they may cache the old ip address of your old web server.
Therefore, a decreasing amount of mail/web accesses will continue to go to your old isp for the week after you change the name servers. Eventually this will be zero. You might want to ensure that your old ISP maintain your service for at least a week after you modify the name servers. However, make sure they don't keep hosting your domain for ever other wise other people who use their service won't be able to send you mail!
You might wish to note that generally you will be transferring your domain before the end of your current hosting contract. This means that your ISP should still be obliged to maintain your current service for a while after you move the domain to us. We recommend you clarify this with your old ISP before you move.
UK Domain Names are administered by Nominet.UK (http://www.nic.uk/).
ISPs in the UK have an identity known as the IPS-TAG.
For Gradwell dot com Limited the IPS-TAG is GRADWELL.
UK domain names are pushed from your current ISP to us, unlike com/net/org domains which are pulled.
To transfer a domain name to Gradwell dot com Ltd you should ask your current ISP to "retag the domain name to 'GRADWELL'".
This request should be given to the ISP currently holding the .uk domain either on their web-form, on Headed Notepaper, or however they ask for it.
If you change hosting using your current providers web page just enter GRADWELL in the TAGS box on their form. The notifications are all done automatically. Do not try and move the domain to our name servers at this time.
If the domain name has been added to our control panel, we will then email you to instruct you how to visit our control panel and change the name servers to be ours. Once you have done this, we will be hosting the domain.
Please ensure you add the domain to our control panel prior to kicking off the transfer.
If your domain name has no tag, or has been detagged, of your losing ISP will not cooperate in the transfer, then you can ask the .UK registry, Nominet UK, to intervene and force the transfer. This process costs ï¿½15 and Nominet UK has an online process which you can invoke. You should ask Nominet to place the domain name on the GRADWELL tag.
For more information on DETAGGED domain names, please see this page on Nominet's website.
Advanced Settings and Troubleshooting
What happens when a domain name expires?
- For domains registered with OpenSRS
- 60 days, 30 days and 1 day prior to your domain expiring, we will email you making you aware of the impending expiry and asking you to renew your domain.
- We will direct you to a new section in our control panel where you may opt to renew your domain(s) for one year at a time.
- We will invoice you for the extension, and extend the period of registration for the domain.
This means that:
- The period of registration for com/net/org domains can now be extended/renewed at any time.
- The onus is on you, the customer, to take positive action to actively confirm that you want domain names to be renewed.
For com/net/org domains NOT registered with OpenSRS:
- We will every month, write to you telling you which domains are likely to come up for renewal and which we therefore think you need to transfer to OpenSRS
- We will direct you to a new section in our control panel where you may opt to transfer your domain(s) to OpenSRS at our special transfer rate. This transfer will extend (renew) your domain registration for a period of one year.
- We will invoice you for the extension, and initiate the transfer of the domain name to the OpenSRS Registry.
This means that:
- com/net/org domains not registered with OpenSRS can be transferred at any time.
- The onus is on you, the customer, to take positive action to actively confirm that you want domain names to be transferred and renewed.
Please be aware that for Nominet domains (co.uk, org.uk, ltd.uk) our policy will not change, and we will write to you in the normal manner to inform you of a pending renewal charge.
Please note that we do not take responsibility for the billing and renewal of domains that are not registered through OpenSRS or Nominet.