Once you have created a mailbox on your hosting account you need to setup mail forwarding to tell our system what email to route to it using an email forwarding rule. When you do this, you will effectively be creating an email address on your account, and then telling our system which mailbox to forward emails sent to that address to.
To get started, click on Email forwarding from the left hand menu, and then click on Add forwarding.
If you have multiple domains registered with us, you can select the specific domain you wish to use from the Domain drop down box. If you wish, you can also add a sub-domain.
In the Local user/alias box, you need to enter the first part of the email address that people would send mail to, that is, anything before the @. So if your domain was myyellowbox.co.uk, and you were setting up an email account for email@example.com, you would enter john in this box.
You then need to tell the system which mailbox to forward messages sent to this email address to. In many cases, this will be a similar username to the email address (for example, in the case above of firstname.lastname@example.org you might create a mailbox with the username john).
However, these do not necessarily need to match, which is useful when you want to send messages sent to various email addresses to one mailbox (for example, all emails sent to your generic marketing email address on your website being forwarded to your marketing manager's personal email account).
Enter the mailbox of your choice into the Destination address field in for format of mailboxname@pop3. You can setup multiple destination addresses by separating the destinations with a comma, and you can use external email addresses too.
We want to create a mailbox for our new employee John. Our domain is myyellowbox.co.uk, and his email address will be email@example.com.
First we create a mailbox for him, and give it the username john.
We then create an email forwarding rule and enter john in the Local user/alias field. This creates the email address firstname.lastname@example.org.
We now need to tell the system where to forward any emails received. Because we have created a mailbox called john, we need to enter john@pop3 in the Destination address field.
John will need to pick up emails sent to a complaints and concerns address that will be published on the website. The email address will be email@example.com.
We do not need to create a mailbox in this case, because we will forward email received to John's mailbox.
Therefore all we need to do is create an email forwarding rule and enter concerns into the Local user/alias field, and john@pop3 in the Destination address field.
All email sent to this address will now be sent to John's inbox.
To edit existing rules, simply log in to your account and click on Email forwarding from the left hand menu. Now click the edit link against the domain whose rules you wish to modify. All of your existing forwarding rules will then be displayed.
Simply enter your changes and click the Update additional rules button. You can update the user, as well as destination addresses. Don't forget to separate multiple destination addresses using a comma.
You have several choices for collecting email from mailboxes. You can use our webmail service, and you just need to enter the username and password that you created for the mailbox.
Alternatively you can use an email clients on your local machine - please see our email client configuration category for help guides.