If you have purchased Hosted Exchange for your domain you need to edit your zone file to ensure that inbound mail is routed to our platform.
Please note that these instructions are for customers that have purchased Hosted Exchange services only - if you have a standard Gradwell hosting package you do not need to do this.
Your domain MX records should be configured as
1D (or 86400) IN MX 10 mx1.cloud-mail.co.uk.
1D (or 86400) IN MX 10 mx2.cloud-mail.co.uk.
You should also configure a CNAME for
autodiscover.YOURDOMAINNAME.com CNAME autodiscover.cloud-mail.co.uk.
Please remember to qualify all record with a period (.)
If you are unsure how to edit your zone files, please contact your hosting provider.