Your Gradwell control panel is used to configure your phone system. However, on occasion you may wish to allow individual users to modify their own extension settings, or a team supervisor to manage hunt group settings.
To allow you to do this without providing access to the full configuration options on your control panel, we allow users to log in to just an extension or hunt group using the seven digit extension number and PIN (also used for retrieving voicemail).
If a user enters the wrong credentials three times, the login facility will be locked and you will have to unlock it to turn this facility back on.
Please note that this does not disable an extension from making or receiving calls (or a hunt group from receiving calls), but instead prevents someone from logging in to modify settings in the control panel.
When you login to your control panel you will see a message that will look like this:
To unlock control panel login, simply click the link to access the hunt group or extension configuration page. From here you can click reset the failure counter to reactivate control panel login.