Our Gradwell Mobile solution allows you to transfer calls to other extensions on your account. Please note that it is currently only possible to transfer calls you receive, not calls you make from your Gradwell Mobile.
Configuring your Gradwell Mobile SIM to allow transfers
To set this up, login to your control panel and click on the Mobiles link in the menu.
You will see a list of your activated mobile SIM cards here. Click on the seven digit extension number to access the mobile SIM settings
You will then see the configuration page for the mobile SIM. Scroll to Divert and Hash Transfer Settings and ensure that the Hash Transfer box is ticked. Click Save to apply any changes.
Your mobile SIM is now setup to transfer calls.
When you receive a call that you wish to transfer, press the Hash (#) button on your phone. The call will be placed on hold and hear hold music. Then dial the seven digit extension that you wish to transfer the call to. Press the hash key again to activate the transfer.
For example, if you want to transfer the call to extension 123 4567, you would enter the following on your mobile phone keypad/screen: