Most port requests are completed within 10 to 20 working days; however, we are unable to provide any guarantee, as it does depend on how many times the order is rejected by the losing provider (e.g. if the request is submitted with incorrect information) or how complex the order turns out to be.
We do have to adhere to Ofcom guidelines regarding minimum lead-times, which are as follows:
- Single Line – 5 to 8 working days
- Multi Line (No DDI Ranges) – 8 to 11 working days
- Multi Line (With DDI Ranges) – 11 to 14 working days
- Complex Port – 18 to 23 working days