If your port is rejected by your current provider, we will notify you and inform you of the rejection reasons they have provided.
Depending on the reasons given, you may need to discuss this with them directly to obtain the information we require. We do suggest that you make a note of the full name of the person you speak with and, if possible, ask them to confirm the information we require in writing.
Please note that if your request is rejected you will be charged a resubmission fee of £20 plus VAT, each time the port is rejected. This is in addition to the original porting charge of £20 plus VAT.