When you add an 999/112 address to your control panel, our system automatically checks the address you have entered against the Royal Mail database (also known as the PAF database). This is the same database that the emergency services use.
If the address is found, we can pass the address information directly to the emergency services.
If the address is not found, then we are unable to send the address information to the emergency services. You will then see a warning when you log in to your control panel.
To rectify the problem, carefully check the information you have entered.
If you are sure that the address entered is correct you will need to contact Royal Mail direct to get their database amended (Gradwell cannot do this on your behalf). You can contact Royal Mail about database errors using this form.