If you have attempted to add an emergency services address and see the following error on logging into your control panel:
OLO does not own Entry
...it may be due to the number you tried to assign the address to being a ported number. This means that when we attempt to submit the number to the emergency service's database it is not recognised as being from a number range that Gradwell owns.
To resolve the issue, click edit alongside the rejected entry and scroll to the Phone Number Information section. Select the New Number radio button and select an area code using the dropdown box (we recommend that you select an area code that is the same as the area that the address location is based in).
Click Save and the entry will be resubmitted for validation.
If you were to call the emergency services from an extension with this address entry the new number will be presented to the emergency services operator. If they need to return the call the extension used to initiate the call would ring.
There is no charge for this additional number on your account.