To reduce your calling costs Gradwell offer a selection of bundles:
- UK landline minutes
- UK and international landline minutes
- UK mobile minutes
When you purchase one of these bundles, they are allocated to whole account, not a specific extension. All of your users will share the available minutes/data of the bundle.
A common query from customers is whether they can allocate a bundle to a particular extension or group of users. Unfortunately at the current time this is not possible. Instead the bundle will apply to all calls/data usage across all users.
If you had three users and purchased a 500 UK mobile minutes bundle then any mobile calls by any of the three users would be covered by the bundle.
Will the bundle minutes be spread evenly across all three users?
No. In the case of the 500 UK mobile minutes bundle any mobile calls by any user will be covered by the bundle.
Once your users have reached 500 minutes of UK mobile calls we will simply begin invoicing for UK mobile calls as normal.