Gradwell's Email-to-Fax service is available to Fax-to-Email customers, and allows you to send faxes by email. There is no monthly subscription fee, and you simply pay for each fax sent.
To use the service, you first need to setup an account.
What can be sent?
We will deliver the content of the email, as well as any compatible attachments.
The content of the actual email will be treated as your cover sheet, and each page attached will be treated as a separate page of the fax and charged as a separate page.
This system can be used for sending multiple page fax documents and will support most major document file formats including .doc, .odt, .pdf etc.
Sending to overseas numbers is supported but delivery cannot be guaranteed due to international carrier limitations.
Setting up an Email-to-Fax account
To setup an account, login to your hosting control panel and select Email to Fax from the left hand menu.
Select Click here to create an account for free. Our system will set up an account for you. Make a note of the unique ten digit number that is shown to you. This is unique to you and is how you authorise any faxes sent from your account. It is not visible to the recipient.
You can set up multiple accounts if you wish, for example if you want to give everyone in your office their own unique number (allowing you track how many faxes each person sends).
Sending a fax
To send a fax from your email client, you need to address an email to firstname.lastname@example.org. For example, to send a fax to Gradwell support you would send an email to email@example.com
Your account number must but be either in the Subject line or in the From field of the email.
The body of the text will be used as the cover letter, and any compatible attachments will be sent as pages (please note that each page is chargeable).
Checking faxes sent
To check information on faxes sent, return to the Email-to-fax page and click the account number. You will see details on successful, failed and queued transmissions.
If you receive a failed fax email, then this means that the destination fax machine has either not responded or is unable to establish a fax connection - our carrier will retry transmission of a failed fax 5 times in a 15 minute time window.