You can transfer connected calls as well as ringing calls on your snom 720.
When you have a call on the line, there are two ways to transfer it to a third party:
- Attended transfer: you announce the call to the third party first, to make sure the call is welcome and will be accepted
- Blind transfer: there will be no feedback on whether the third party is available and/or picking up the call
When a call is ringing on your phone, you can transfer it to a third party without answering it first (using blind transfer only).
Attended transfer
Place the caller on hold using the button under the Hold button on your phone.
Dial the number you wish to transfer the call to and announce the call when the other person answers. If the other person wishes to accept the call press the button under the Transfer button and then the tick key.
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Blind transfer
With the caller on the line or the phone ringing, press the Transfer button.
Dial the number of the other person you wish to transfer the call to and press the tick key.