How to setup a ProTalk door entry system for use with our hosted platform (Multi User VoIP)

Create an extension for the unit

Before you start setting up your door entry system, you will need to create an extension on your VoIP account for the door system to use. For help doing this, please see this article, and note down the seven digit extension number and password for the extension.

Ensure the unit is setup for SIP operation

You should also ensure that the unit is configured to use SIP. To do this, take the front cover off the unit and look for four DIP switches (these are usually in the upper right hand corner of the unit.

Ensure that the second DIP switch is set to the Off position.

Configure the extension onto the door unit

Login to the web interface of the unit and click on SIP parameters.

Enter the following details onto this page:

• SIP proxy server
• Address: enter sip.gradwell.com
• Port: enter 5060
• SIP registrar server
• Address: enter sip.gradwell.com
• Port: enter 5060
• Outbound proxy
• Address: enter nat.gradwell.com
• Port: enter 5082
• Account module
• Name: enter your seven digit extension number
• Password: enter the extension password
• Auth. ID: enter your seven digit extension number
• Expiration [sec]: leave at 600

Ensure that Use (180 Ringing) is selected and that Enable Simmetric RTP is disabled.

Click save changes to save the registration settings. You should see a Registration successful message appear on the page.

Configure the party to be called

Now you can configure what extension, hunt group or number is called when the door button is pressed. To do this, select Memory numbers from the left hand menu.

You can enter two settings for each button, one during day mode and another for night mode (if using). For example, in the image below we have set the unit to call extension 1000124 when button one (top button) is pressed.

Check codecs

It's worth ensuring that the system is set to use codecs that are compatible with our platform. To do this, click on Setting audio and ensure that G711a is set as Priority 1 and G711u is set as Priority 2.

Setting the code required to open the door

If you need to change the code required to open the door please see this guide.

Configuring day and night mode

Day and night mode allows different parties to be called at different times of the day. For more assistance configuring this please see this guide.