If you use the Hosted Exchange service, creating a new mailbox is simple. After logging in to your control panel select Exchange from the top menu. This will take you to your mailbox list.
Click Add New Mailbox.
If you have set up control panel users who don't have Hosted Exchange services, you can add a mailbox to their account by selecting Existing Service User and then clicking next. To set up a completely new user select New Service User (n.b. if you haven't got any users without Hosted Exchange mailboxes you won't see this screen - this is normal).
If setting up a new user, you will need to configure the following:
- Display name: this is the name for the mailbox that you will see in the control panel
- Login: this is the login that the user will use to access their email and the control panel. It is not their email address
- Password: this is the password that the user will use to access their email and the control panel
If you are setting up an existing user, simply select the user you wish to add mail services to and click Next >>.
If you have purchased licenses to use Outlook you will see a screen asking you which mailbox template you wish to use. If you do not wish to use an Outlook licence then you can leave this as Exchange Mailbox. If you wish to use an Outlook licence select Exchange Mailbox with Outlook licence.
On the next page you can specify the name of the mailbox that other uses will see (alias) and the email address you wish to use for the mailbox (usually the same as the login, but it doesn't have to be). Click Finish to complete the setup.
Bulk creation of mailboxes
If you wish to create multiple email accounts at once, please see this article.