When you sign up for a new account we will create an administrator account for you. This article covers creating additional administrator accounts and what to do if an administrator forgets their login details.
Creating new control panel administrators
If you wish you can create additional administrators accounts.
Please note - administrators will be able to do everything on an account that the main administrator can. If you are instead trying to add staff with the ability to access the control panel and manage their individual service (e.g. their personal mailbox) then please follow this guide. If you wish to create custom administrator roles with fewer privileges then please read this article.
To do this, login to your control panel and click the Admins link, which you'll find in the Account box.
On the next page, click Add new admin.
You will be asked to create a unique login details for the user. When you're ready to continue click Next.
Select Full Access on the following page and then click Finish to complete the new account setup.
You will be returned to the list of account admins. Click on the user that you just setup.
Now click on the Manage Advanced Settings button.
On the next page, click the Add button.
Now select the tick box alongside Account Administrator and click Submit. The user will now have full administrator privileges.
Forgotten administrator passwords
If a control panel administrator forgets their password they need to go to the control panel login page and click the Forgot Password? link. They will be prompted for their login username and email address. If both are correct then a password reset request will be sent to them by email.