From time to time our support team may suggest setting up a remote assistance session so that we can view your local configuration and help resolve technical issues that you are encountering with our service.
For this we use a software called TeamViewer, which allows us to easily view your screen to see what you're seeing, without the hassle of performing complex configuration on your computer.
To start, download the TeamViewer application for your operating system using the links below. Install the software following the on screen instructions.
The application will start automatically and display an ID and Password. Pass these on to the support team member assisting you to start the remote assistance session.
Once started, the application will look like the example image below. The application will provide you with your own personal ID and Password which you can give to the Gradwell agent.
The ID doesn't change but the password is reset each time you open the application.
If the password field is blank then hover over the right of the password box until you see the following icon comes up:
Hit 'Password options' and select 'Create new random password'
Once finished, closing the application will end the remote assistance session and our support team will no longer be able to see your computer.