All card payments for the Gradwell Cloud service are initially authorised via secure systems such as Verified by Visa or MasterCard SecureCode. Without processing a transaction through one of these secure systems we are unable to save your credit or debit card details on our system.
This means that a change of credit or debit card can only be made when you also make a payment on the system, for example:
- When you purchase a new service
- When an existing service is due for renewal
Unfortunately, we are unable to save card details on the system in advance.
My card expires before my subscription is due to renew
If your current credit/debit card is due to expire before a renewal date, our system will attempt to take a payment in advance of the service renewal date (in most cases, 14 days in advance) in order to ensure that there is no gap in service.
If your card has expired then this payment will fail. However, you will be able to login to your control panel to pay the outstanding balance - just follow this article. You will be able to save the card details on your account during the payment process.
I want to save a different card for future payments from my account
If you want to add a different credit or debit card to use in the future, you will only be able to do this when a subscription on your account is due for renewal. By default, all subscriptions auto-renew, which means that we will automatically attempt to take payment for them, which isn't much good if you want to change your card details.
Therefore, you will want to turn this auto-renewal functionality off. To do this, follow the instructions in this article. If you have multiple subscriptions, we recommend that you just turn off auto-renew for the next subscription that is due to be renewed.
Just before the expiry date of that subscription, you will be emailed to say that you need to renew it. Follow this guide for making the payment, and ensure that you add and save your new card details.
Once you have added your card you may wish to turn the auto-renew functionality back on.