By default, we will automatically attempt to renew your subscriptions in advance of the last day of the subscription to ensure that you don't experience a gap in service. In most cases we will attempt to renew:
- Domains: five days in advance
- All other services: fourteen days in advance
On this date we will automatically raise a renewal order on your account and attempt to take payment. If the payment is successful you will receive a payment receipt and an invoice.
If there are any problems with the payment attempt (for example, there is a problem with your card details) you will receive a notification that the renewal attempt failed and that you will need to login to your control panel to make the payment. Please see this article for more help doing this.
If you would prefer for your subscriptions to not auto-renew in this manner, you can turn this functionality off on a per-subscription basis in your control panel.
Please note that domains and web hosting services are renewed separately. You can turn one or both off - instructions for both are included below.
Turning off domain auto-renewal
Please see this guide for assistance in turning off domain auto-renewal.
All other services
Login to your control panel and select Subscriptions from the home page.
Select the subscription you wish to turn off auto-renewal for from the list and then click the Turn Off Auto-Renewal button.
Now, instead of the service automatically renewing you'll be emailed in advanced of the subscription expiry date inviting you to renew the service. Please ensure that you do this in good time to ensure that you don't experience a gap in service.