As a customer of Gradwell you will be invoiced for the services we offer which by default, will be immediately emailed to you once they are generated. However, these can also be retrieved from your online control panel. This article will help you to understand where these invoices can be located, the details on the invoices themselves, as well as further information regarding the status/history of your account.
This article contains the following sections:
To follow along with this guide you will need your Gradwell Control Panel login details. You can use this guide on how to log in for assistance.
Once you're logged in you can access the Account & Invoices page from the main menu (within the VoIP control panel).
If you require an overview on the details that show on this page, then please refer to this guide.
On this page you shall see the option to view your past invoices and account statement (under full account history).
Selecting the icon next to the amount will to download the associated invoice. From here, you can also select your 'Full Account History' to view your statement.
Upon viewing your invoices, there will be information shown which lists the account and invoice reference associated, details regarding the account itself, a summary of all items within the invoice, and the charges associated with each item and the total costs.
On the first page of the invoice, you will see a layout of this information as seen below:
The important sections of this page are labelled as seen in the example above. The subscriptions and items listed on this invoice can be broken down as followed:
Below this will be a separate summary of all the subscriptions billed on the invoice, as well as the tax summary. If multiple items are listed with the same subscription number reference, then the costs for those will be totalled:
For example, all items listed under A-S00091707 are regarding call charges, and the sum of those separate charges are listed here.
Account Statement and Payments
To view your account statement and history of invoices and payments made to your Gradwell account, select the 'Full Account History' button (to locate this, please refer to Account Navigation).
Within this statement you will be provided with additional options as followed:
From here you can select the dates which will show within the statement (state date and end date), allowing you to obtain logs for a specific time period that is required. Once you select the 'Go' button, then the list of invoices and confirmation of payments will show below this.
Here is a snippet of what you will be presented with:
From the above, you can see that each invoice (which can be downloaded by selecting the PDF icon to the right of the invoice number) shows whether this has been paid. If that is the case, you may select [+] to reveal which payment made is in association with this invoice:
The P-000# number shown will correlate with the payment located elsewhere on the statement.
At the very bottom of the statement, you can see your closing balance in full. By default, the amount shown will be the outstanding amount that is yet to be paid. If this is a minus amount, then that would instead indicate credit on the account for the amount shown. Keep in mind that credit on your account will deduct from all future invoices that are issued, before scheduling your mandate for payment.
Lastly, you will be able to retrieve your statement by selecting one of the following options on the top right of the statement itself:
You can either choose to print out the statement shown, or download as either a .PDF or .CSV file.