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Robert Weeks

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  • Downloading and installing TeamViewer for Gradwell remote assistance

    From time to time our support team may suggest setting up a remote assistance session so that we can view your local configuration and help resolve technical issues that you are encountering with o...

  • What is port scanning?

    From time to time our support team might tell you that some unexpected behaviour that you witnessed may be a result of port scanning. This article is designed to clarify what this means to you. Al...

  • Troubleshooting VoIP quality issues

    The speech quality of VoIP depends considerably on the characteristics of the individual underlying network. If you have a poor Internet connection or problems on your internal network, you are lik...

  • How to manage and listen to your voicemail

    If voicemail is enabled for an extension or hunt group, callers can leave messages for you. You can choose to pick these voicemails up in a number of ways. From your control panel After logging in ...

  • Creating conference rooms

    A conference room is a great way to reduce travelling costs, by allowing employees to dial in and hold a conference call. To set up a conference room, simply click Conference Rooms from the top men...

  • How do I use Email-to-Fax?

    Gradwell's Email-to-Fax service is available to Fax-to-Email customers, and allows you to send faxes by email. There is no monthly subscription fee, and you simply pay for each fax sent.  To use t...

  • Why do I get one way audio when making phone calls?

    If you have ever tried to make a VoIP call and you couldn’t hear the other party, you have experienced one way audio. This is a common problem in VoIP, but can be easily fixed. Why does one way aud...

  • How to configure X-Lite

    A softphone is a piece of software that you download to your computer, which allows you to experience VoIP technology and experiment with set up and call quality. You will also need a headset and ...

  • Cisco IP Phone 7940 configuration

    In order to start provisioning the phones you will need the following A TFTP Server (such as Pumpkin for Windows, or atftpd for Linux) A copy of the Cisco SIP Firmware (this document was writte...

  • How to setup the 3CX softphone

    A "softphone" is a piece of software that you download to your computer, which allows you to experience VoIP technology and experiment with set up and call quality. You will also need a ...