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Martin Lippiatt

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Latest activity by Martin Lippiatt
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    Martin Lippiatt created an article,

    International and premium rate calling

    Our call barring feature allows you to block calls to chosen destinations on a per extension basis. By default, all customers (and extensions) are able to call UK numbers and certain low cost inter...

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    Martin Lippiatt created an article,

    Managing call barring on your VoIP account

    Our call barring feature allows you to block calls to chosen destinations on a per extension basis. By default, all customers (and extensions) are able to call UK numbers and certain low cost inter...

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    Martin Lippiatt created an article,

    Setting up Call Parking

    Call Parking is functionality that allows users to ‘park’ received calls for a colleague to pick up. It’s useful in situations where you are not sure which colleague should take the call. Please no...

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    Martin Lippiatt created an article,

    Diverting / Forwarding calls to another telephone number

    It is possible for a User to divert or forward calls to an external telephone number (a home or a mobile number). It will also allow you have multiple devices ring at the same time.  To set up an ...

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    Martin Lippiatt created an article,

    Diverting calls to another number from a standalone extension

    If you want to divert all incoming calls for a standalone extension, you can set this up in Advanced section of the extension configuration page. Firstly, login to your VoIP control panel and click...

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    Martin Lippiatt created an article,

    Setting up a Call pick-up group

    Call pick-up is a feature that allows you to answer someone else's telephone call from your own device. The feature is accessed by pressing *8 and then the call button on your phone (this will be t...

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    Martin Lippiatt created an article,

    How use the call API functionality

    If you would like to use a click to call button on your website or some other system, it is easy to generate a request to our servers. Basic Users To help customers add a click to call button on ou...

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    Martin Lippiatt created an article,

    Using web AGI routing

    The web AGI functionality allows you to build your own IVR menu using entirely custom logic. You will need the following to use our web AGI functionality: A publically accessible web server To ma...

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    Martin Lippiatt created an article,

    How to authorise a new IP address on your VoIP account using IP ACL

    Many Gradwell customers only use a limited amount of locations to make and receive phone calls. Therefore, in order to protect you from fraud we automatically check the IP address that your extensi...

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    Martin Lippiatt created an article,

    How to use Voice-To-Text services

    Voice-To-Text is a service that analyses your voicemail and converts it into text for you, saving you having to dial in to listen to voicemail. Transcriptions can be emailed, sent by SMS or read fr...