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Martin Lippiatt

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  • How use the call API functionality

    If you would like to use a click to call button on your website or some other system, it is easy to generate a request to our servers. Basic Users To help customers add a click to call button on ou...

  • Setting up a Draytek router for Gradwell Broadband (ADSL) and Gradwell Superfast (FTTC) connections

    There are a couple of ways to set up an internet connection on the Draytek. There is a quick setup Wizard which is available but this does not allow you to select the modulation type during setup. ...

  • Setting up Call Parking

    Call Parking is functionality that allows users to ‘park’ received calls for a colleague to pick up. It’s useful in situations where you are not sure which colleague should take the call. Please no...

  • Setting up Call Recording for your extension

    You can specify which extensions you would like to enable call recording on, by accessing your Gradwell Control panel, hovering over Your Phones option, and then clicking on Users & Extensions: Un...

  • How to set up Premium Call Recording with Amazon Web Services (AWS)

    Gradwell's Premium Call Recording package provides a link between your Gradwell VoIP service, and an external S3 Amazon Web Services storage solution. Once set up the link will automatically copy a...

  • How to use Voice-To-Text services

    Voice-To-Text is a service that analyses your voicemail and converts it into text for you, saving you having to dial in to listen to voicemail. Transcriptions can be emailed, sent by SMS or read fr...

  • How to manage and listen to your voicemail

    If voicemail is enabled for an extension or hunt group, callers can leave messages for you. You can choose to pick these voicemails up in a number of ways. From your control panel After logging in ...

  • Using web AGI routing

    The web AGI functionality allows you to build your own IVR menu using entirely custom logic. You will need the following to use our web AGI functionality: A publically accessible web server To ma...

  • Hot Desks

      The Hot Desk main page allows you to view and manage any of your Hot Desks. You can also view the status of the Hot Desks including who is currently logged in at that moment in time.   Search/Ad...

  • How to configure Calendar Based Routing

    Calendar based routing allows you to specify how you want your calls to be routed based on the date. They are more suitable than hunt groups for this task, because whereas hunt groups route based o...