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Martin Lippiatt

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  • Setting up Call Recording for your extension

    You can specify which extensions you would like to enable call recording on, by accessing your Gradwell Control panel, hovering over Your Phones option, and then clicking on Users & Extensions: Un...

  • How to set up Premium Call Recording with Amazon Web Services (AWS)

    Gradwell's Premium Call Recording package provides a link between your Gradwell VoIP service, and an external S3 Amazon Web Services storage solution. Once set up the link will automatically copy a...

  • How to use Voice-To-Text services

    Voice-To-Text is a service that analyses your voicemail and converts it into text for you, saving you having to dial in to listen to voicemail. Transcriptions can be emailed, sent by SMS or read fr...

  • How to manage and listen to your voicemail

    If voicemail is enabled for an extension or hunt group, callers can leave messages for you. You can choose to pick these voicemails up in a number of ways. From your control panel After logging in ...

  • Using web AGI routing

    The web AGI functionality allows you to build your own IVR menu using entirely custom logic. You will need the following to use our web AGI functionality: A publically accessible web server To ma...

  • Hot Desks

      The Hot Desk main page allows you to view and manage any of your Hot Desks. You can also view the status of the Hot Desks including who is currently logged in at that moment in time.   Search/Ad...

  • How to configure Calendar Based Routing

    Calendar based routing allows you to specify how you want your calls to be routed based on the date. They are more suitable than hunt groups for this task, because whereas hunt groups route based o...

  • How to configure Caller ID based routing

    Caller ID based routing allows you to route or reject calls based on the caller's phone number. It allows you to create simple rules that places full control of where calls are directed to within y...

  • Setting up a Call pick-up group

    Call pick-up is a feature that allows you to answer someone else's telephone call from your own device. The feature is accessed by pressing *8 and then the call button on your phone (this will be t...

  • How to authorise a new IP address on your VoIP account using IP ACL

    Many Gradwell customers only use a limited amount of locations to make and receive phone calls. Therefore, in order to protect you from fraud we automatically check the IP address that your extensi...