Avatar

Martin Lippiatt

  • Total activity 73
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 35

Articles

Votes on activity by Martin Lippiatt Sort by votes Recent activity Votes
  • Managing call barring on your VoIP account

    Our call barring feature allows you to block calls to chosen destinations on a per extension basis. By default, all customers (and extensions) are able to call UK numbers and certain low cost inter...

  • Diverting / Forwarding calls to another telephone number

    It is possible to divert or forward calls to an external telephone number (a home or a mobile number).  To set up an external number, navigate to the Users & Extensions section in your control pane...

  • Setting up a Call pick-up group

    Call pick-up is a feature that allows you to answer someone else's telephone call from your own device. The feature is accessed by pressing *8 and then the call button on your phone (this will be t...

  • How use the call API functionality

    If you would like to use a click to call button on your website or some other system, it is easy to generate a request to our servers. Basic Users To help customers add a click to call button on ou...

  • Using web AGI routing

    The web AGI functionality allows you to build your own IVR menu using entirely custom logic. You will need the following to use our web AGI functionality: A publically accessible web server To ma...

  • How to authorise a new IP address on your VoIP account using IP ACL

    Many Gradwell customers only use a limited amount of locations to make and receive phone calls. Therefore, in order to protect you from fraud we automatically check the IP address that your extensi...

  • How to use Voice-To-Text services

    Voice-To-Text is a service that analyses your voicemail and converts it into text for you, saving you having to dial in to listen to voicemail. Transcriptions can be emailed, sent by SMS or read fr...

  • How to manage and listen to your voicemail

    If voicemail is enabled for an extension or hunt group, callers can leave messages for you. You can choose to pick these voicemails up in a number of ways. From your control panel After logging in ...

  • Creating a conference room

    A conference room is a great way to reduce travelling costs, by allowing employees to dial in and hold a conference call. To set up a conference room, simply click Your Phones from the top menu of ...

  • How to change your outbound caller ID

    When you make a VoIP call we present one of your phone numbers as the caller ID (also known as your outbound CLI). Our system is flexible enough to allow you to choose any of the phone numbers on y...