To reduce your calling costs, Gradwell offer a selection of minute bundles that can save you money (oulined below).
When you purchase one of these bundles, they are allocated to your customer account, not a specific extension. All of your users will share the available minutes of the bundle.
A common query from customers is whether they can allocate a bundle to a particular extension or group of users. Unfortunately, at the current time this is not possible. Instead the bundle will apply to all calls usage across all users and extensions.
If you had three users and purchased a 500 UK mobile minutes bundle then any mobile calls by any of the three users would be covered by the bundle.
Will the bundle minutes be spread evenly across all three users?
No. In the case of the 500 UK mobile minutes bundle any mobile calls by any user will be covered by the bundle.