VoIP is fantastic for using the same number in any location, as you can use your phone anywhere with an internet connection. However, this flexibility can also cause issues if you were to make an emergency call. Because your phone number is not tied to one location, if you were to call the emergency services then it is possible that your call would not be routed correctly to a call centre near to your location. Therefore, you need to enter your address and ensure that it is registered on the extension that you are using.
Managing emergency addresses
Emergency addresses can be managed from the 999/112 Addresses link in your VoIP control panel (within the Setup menu).
Editing existing addresses
To edit an existing emergency address, simply click the edit link alongside it.
Deleting an emergency address
To delete an emergency address, simply click the delete link alongside it. Please note that this option will not appear if the address is currently in use for one of the numbers on your account. You may prefer to edit the address instead.
Adding a new emergency location
If you need to add a new address, click the Add a new 999/112 address link. For more help see this guide.
If you get an error message after entering a new 999/112 address please read this guide for assistance.