In recent months members of ITSPA (the industry body representing VoIP providers) have seen a large increase in incidents of VoIP fraud.
In order to help protect our customers from this threat, Gradwell utilises call barring to bar calls to both high risk and high cost destinations. However, if you wish, you can manually override these settings on a destination by destination basis.
What destinations are barred?
By default all Gradwell customers can call UK numbers and 34 low cost international destinations (for a full list please see here).
Calls to other international destinations will have to be enabled manually on your account.
How do I unbar destinations?
For help unbarring calls to certain destinations, please see this guide, which includes a walkthrough video to help you setup your custom rules.