Gradwell Service and Support
Managing your Gradwell account
How to complete the Gradwell Number Porting Form
Frequently Asked Number Porting Questions
Making your first VoIP telephone phone call
Downloading and installing TeamViewer for Gradwell remote assistance
Who can I call for free using a Gradwell VoIP service?
How to cancel your service
See all 7 articles
Your VoIP Control Panel
Understanding your control panel dashboard
Setting emergency address locations (999/112 addresses)
Managing your telephone numbers
Creating and configuring a VoIP extension
How to change your VoIP extension password
Managing call barring on your VoIP account
See all 22 articles
What keypad options do I need to know to listen to my voicemail?
How to manage and listen to your voicemail
How to use Voice-To-Text services
How to set up Premium Call Recording with Amazon Web Services (AWS)
Setting up Call Recording for your extension
Creating an Amazon S3 Bucket for Call Recording
How to listen to recorded calls from your Control panel
How are minute bundles allocated on my account?
Do unused VoIP minute bundles roll over?
Troubleshooting VoIP problems
Troubleshooting VoIP quality issues
Why do I get one way audio when making phone calls?
What is Network Address Translation (NAT)?
How to understand your SIP error codes
What IP addresses may Gradwell send VoIP traffic from?
Can I use my VoIP service abroad?
See all 9 articles
How long are received faxes kept for?
How do I use Email-to-Fax?
What international numbers can I use on Gradwell’s Fax-to-Email service?
Calls to the emergency services
Making calls to the emergency services
I have a warning in my control panel that some of my extensions do not have a 999/112 address
Resolving problems with emergency address locations (e.g. "postcode (PAF) lookup has failed")
What is port forwarding?
Setting up port forwarding
Configuring port forwarding on your router
Configuring port forwarding on your phone
Setting up port forwarding for multiple phones
SMS messaging on your VoIP account
Sending SMS messages from your VoIP account
How do I receive SMS messages sent to VoIP numbers?
The legacy VoIP control panel
How do I use call barring to block calls to certain destinations?
Creating and managing hunt groups
Managing complex hunt groups
Can I allow other people to modify hunt group settings?
How to create Interactive Voice Menus (IVR)
Why has an extension or hunt group been locked due to "repeated login failures"?
See all 28 articles